After three sets of flat-panel TV package regulations will be implemented from September 3rd

Flat-panel TV service "customer service standard policy is expected to fill the vacuum.". Yesterday, Suning President Sun Weimin said, Suning will join Hisense, TCL, Xoceco and other TV manufacturers to establish the flat-panel TV service customer service standard, the popularity of flat-panel TVs to pave the way for. It is reported that the standard will be launched in the country in September 3rd.

The traditional TV service customer service standard policy for the "provision" responsibility for the repair, replacement and return of some commodities, this is the August 25, 1995 China Economic and Trade issued on traditional TV customer service regulations, which set a black and white TV color TV, enjoy "the machine for 1 years, the main parts of 3 year" period of service customer service.

However, the current Service Ordinance does not seem to be associated with flat-panel tvs. The regulations show that plasma and LCD TV is not the scope of the CRT TV, therefore, including the scope of repair, maintenance prices, warranty period, etc..

The majority of flat-panel TV manufacturers seem to be pleased to see the three package Ordinance can not be applied. There are also some manufacturers to try to customize service policies, such as Haier and the main parts of the machine warranty for 3 years, while many other brands warranty for 1 years. Foreign brands in addition to Hitachi warranty for 2 years, Matsushita and SONY are the 1 year warranty.

This kind of fragmented warranty life depends on the manufacturer's commitment and interpretation of the individual, in order to leave the actual service to play the edge ball opportunity." China consumer Industry Association Deputy Secretary General Wu Cohen said, "it is not responsible for some manufacturers, industry regulations and interpretation cannot be attributed to the enterprise, should be decided by the relevant state agencies. The "Three Guarantees" Ordinance should be automatically applied to the provision of flat-panel TV service."

Sun Weimin said, Suning joint manufacturers to establish the customer service service standards will include: clear the whole flat-panel TV and the main parts of the "Three Guarantees" period, advocate "flat without" diamonds and gold level service, diamond service warranty 3 years, gold level service warranty for 2 years.

The State Council Development Research Center of market economy institute deputy director Lu Renbo said, this standard can only be "operational", however, due to the current standard of chaos, and that this endeavor can purify the entire market in the formal standards promulgated, providing a basis for the formulation of relevant policies.