How to make their own orders?

Sales and marketing of modern sales staff is facing a battlefield without smoke, and the old customer is the most reliable sales colleagues, the most dependent on renewable resources.

How to make customer satisfaction? How to make customers surprise? How to retain old customers? How to tap old customers? The answers to these questions determine your future.

1 let your after-sales service exceed customer expectations

Flattery before sale as after sales service, this is the only proper course to take permanent customer retention.

If your service can do better, then the customer will be loyal to you.

Do sales is doing service. If you want to succeed, do you have a good service? So there are only two reasons why you can't earn money:

First, the number of people you serve is not enough;

Two, the quality of your service is not good enough.

Do not always sell products, to think about how to provide better services to more people. Service is the urgent needs of customers, customers want to think.

Customer service to achieve two points:

(1) never before sale service;

(2) services to exceed the level of customer imagination.

2 with the constant surprise moved old customers

Moved from the beginning of the surprise, the old customers will also have aesthetic fatigue for your service, therefore, for a long time to know the old customers, it is better to use surprise to move him.

In the personalized, fashion trend is increasingly evident today, the key to the development of sales and the core, not to grab a bigger cake, but the hands of this cake bigger;

Don't expect your product to all people, but to find their own fancier, strengthen customer loyalty; all sold today, tomorrow who may not buy your!

Customers think you do, the customer will be satisfied; customers did not expect you to do, customers will be pleasantly surprised. Customer satisfaction is a general standard, is to meet the expectations of customers; customer surprise is the highest standard of service.

3 the development of the old customer resources for the two time

The difficulty of getting a new customer is to retain an old customer 5-6 times.

In the long-term sales work, each sales staff have a considerable accumulation of old customer resources. And that's what you're looking for".

Regardless of whether the customer has to buy, should be timely hope, ask him to help recommend potential customers, but also to give back, know how to expand the network, in order to board the road to success.

4 love criticism of the customer's special maintenance

When a customer makes a complaint, you have a chance to strengthen the customer relationship.

Criticism can only prove that he is looking forward to your progress, and you have to give up the idea of the customer, will quietly walk away.

Customer complaints are valuable information for sales, it can not only guide you to better provide customers with quality service, or whether you can enhance the level of customer service to a brilliant watershed.

So the customer complaints is gold, for customer dissatisfaction, complaints, complaint handling is the key to enhance the overall level of sales and service.

5 customer loyalty will send orders to the door

A loyal to your customers, not only for your services and products to make more suggestions and comments, but also with your progress, to bring you follow-up orders.

The best choice for sales staff to cope with competition is to cultivate more high-quality, loyal customers.

Sales personnel have a customer, also has a success.

Therefore, the sales staff must be loyal customer training and maintenance in the sales of the first place.

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