China's first flat-panel TV consumer disputes interim measures to be implemented next month

Yesterday, the city Consumer Protection Committee and Shanghai Electronics Business Industry Association jointly announced the "Shanghai market, plasma LCD TV consumer dispute resolution procedures" from December 1st onwards. Future consumers in Shanghai to buy these two flat-panel TVs, will be able to take the lead in the country to enjoy a unified industry, "Three Guarantees" after-sales service.

[flat-panel TV service without chapter]

With the flat-panel TV prices all the way down, more and more families will be included in the purchase plan flat-panel tvs. But due to high maintenance costs and flat-panel TV manufacturers, on the main components of the "Three Guarantees" deadline for lack of coordination, customer service service complaints become "disaster", last week, the city Consumer Protection Committee received 1129 complaints, which reflect the flat-panel TV no "three packs of" the provisions of the problem is more prominent.

Chen reflect the public, in July this year, a home plasma TV failure, the company immediately after being asked to pay 1000 yuan deposit. At the beginning of September, will be removed after the detection of maintenance of TV, told Ms. Chen to replace the 3 panels, must pay 6000 yuan fee.

People more than 20 thousand yuan last year, the Spring Festival to buy a plasma tv. But in May this year, the screen suddenly no image. To find the dealer, the defendant should be according to the computer three packs of the provisions of the implementation, is now over a year's "three packs of" period of validity, such as maintenance, the need to pay nearly 10000 yuan.

Shanghai electric household appliances industry association secretary general Han Jianhua said that the country in 1995 to develop the TV three package, only for

CRT black and white and color TV, flat panel TV is not included. In addition, the three package does not provide a clear definition of the flat panel TV and the main components of the repair, resulting in after-sales service.

The specific provisions of the replacement repair

Yesterday issued the "Interim Measures" clearly stipulates that within 7 days of the two LCD TV, plasma flat-panel TVs sold on the day of the performance failure occurs not normal use, consumers can choose to return, replacement or repair. In return, the Seller shall refund the purchase price at the same time as the invoice price, and shall bear the reasonable expenses for the return of the goods. Within 15 days of the sale, the occurrence of performance failure can not be used normally, consumers can choose a replacement or repair. The Seller shall repair or replace the products of the same model with the same specifications for free.

The "Interim Measures" also stipulates that in three the warranty period, because the producers did not supply spare parts, since the date of repair for more than 60 days is not repaired, the repair should be indicated in the repair of the situation, according to the seller by the free for consumers to replace the same model with the specifications of the product. For the repair of their own reasons for more than 30 days, free of charge for consumers to replace the same model with the specifications of products.

Within the validity period of the three package, in line with the conditions of the exchange, the seller for the same model with the specifications of products, consumers do not want to exchange other models, specifications and product requirements of the return, the seller should be returned. With the same model with the specifications of products, consumers do not want to exchange and return, the seller should be returned, the products have been used in accordance with the provisions of the depreciation fee charged.