DELL reply "computer chip door" event full restitution issues

News, August 9th for "chip" incident and become a defendant DELL company recently responded, DELL is willing to unconditionally accept the user's return and refund request, to settle the notebook CPU chip shrink case.

In June 22nd, a user to detect the online ordering of DELL notebook products after the discovery, this notebook CPU for Intel T2300E, rather than the order of the core T2300. According to Intel's official website, virtual technology with core T2300, core T2300E with virtual technology, the price difference of $30. The user believes that the seller and the buyer have a clear agreement on the main configuration of the notebook, but DELL products and promotional configuration does not match, this behavior has constituted a commercial fraud, DELL should be responsible for this. Since then, DELL has refused to give the user a price difference compensation.

In this matter has gradually been forgotten, in August 9th, Beijing, Shanghai, Shenzhen and other places 19 DELL users filed a class action lawsuit against DELL in, commercial fraud on the grounds of the DELL court. The user said, DELL computer chips and advertising they buy does not match, DELL sold the Intel chip less than advertising in the chip, DELL to prevent further expansion of the situation, had to make concessions.

In China, DELL is second only to Lenovo's second largest PC provider. The recent troubled DELL is not only for the core door event, DELL in terms of sales strategy and laptop defects frequently accused. The change core door event and frequent battery problems have seriously affected the image of DELL's company. To be based on the Chinese market, perhaps not only rely on DELL's low-cost strategy can be achieved.