Notebook chip advertising inconsistent with DELL to settle the case.

Because of the sale of notebook chips and advertising inconsistent, the U.S. personal computer maker DELL has become the defendant. There is news that DELL is willing to accept the user's full refund request, in order to solve this pile of "chip" case.

DELL spokesman Jess Blackburn attributed the accident to the company's marketing mistakes". In DELL's marketing materials, some of the user's access to information is no longer suitable for a particular computer model.

Blackburn admits it was a mistake. He also said that the company has been in contact with the user, the company will work with users to resolve this lawsuit, and is willing to apply for a full refund.

Complaints one after another

August 9th, Beijing, Shanghai, Shenzhen and other places 19 DELL users registered in the company of DELL collective prosecution of DELL commercial fraud, DELL sued the court. These users said that they purchased the DELL computer chip models and advertising does not match, DELL Intel chips sold in less than the chips in the advertising function.

And just a month ago, Shanghai also sued DELL event. The reason for the prosecution is exactly the same. In June 16th, a Shanghai user ordered a DELL ipiron6400 laptop by telephone. In June 22nd after receiving the product detection chip for Intel T2300E, not the order of core T2300. Intel said that virtual technology with core T2300, core T2300E with virtual technology, but E is optional, optional.

This is the name of the user in Shanghai, the seller and the buyer have a clear agreement on the main configuration of the notebook, but DELL does not agree with the provisions of the product, which constitutes a commercial fraud, DELL should be responsible for this.

Shanghai is the first user sued DELL in China "chip switching", but he is not the first victim. It is reported that the country has nearly 500 consumers reflect the purchase of DELL computers in their own knowledge was replaced by the core. Consumers Association has received a number of complaints from consumers on DELL.

Black hole in the end how much?

The exposure in DELL for the core, insiders give consumers a heavy stick - computer maker DELL will probably not the first chip.

Some consumers said the core T2300 and core T2300E chip chip price difference of $30, but DELL has said it will not compensate for the price difference. It is reported that Intel has discontinued the core T2300 chip supports virtual technology, and used to replace the core T2300E. Intel is currently the world's largest supplier of chips, so the computer manufacturers involved are likely to be more than a DELL.

In the ordinary consumers in the process of using the core T2300E chip and T2300 chip core does not appear to behave differently, even if the manufacturers switch, careless consumers can distinguish. Therefore, the core of the object involved in the event is likely to be far more than DELL.

Computer giant questioned

In China, DELL is the second largest PC supplier after china. The change core door event has a direct impact on DELL's corporate image. DELL finally said that the purchase of DELL core T2300E chip equipped with laptop consumers may voluntarily go to DELL to return, DELL will give consumers a full refund.

The troubled DELL is not only for the core door event, in recent years, DELL frequently accused.

In May this year, DELL's sales staff's e-mail was exposed, the mail shows that DELL in the competition with the association is full of immoral means. Subsequently, the Association statement, in the past two months, Lenovo's sales team in the United States continue to reflect a similar situation, the practice of DELL deeply regret. In China, the sound of crusade against DELL.

The event has been broken, last month, there is news that at least 3 years ago, DELL has received many notebook battery heat high report of the accident, but DELL did not take timely measures, so stuffed under the recently DELL laptop fires in Japan venue.

In addition, DELL has also been in the local user complaints, some users complain that DELL's customer service phone for a long time no answer, and low quality of service.