Online shopping complaints into the mobile phone rookie and consumer card disputes increased

Tomorrow is 3, 15 consumer protection day, reporters yesterday from the city Industrial and Commercial Bureau was informed that in 2005 12315 and 96315 two hotline received a total of 32735 pieces of consumer complaints, complaints increased by 61% over the previous year. TV direct sales, online shopping, credit services and other new marketing methods and services caused by the number of complaints rose sharply, is a significant feature of last year's complaints. In addition, the consumer's own reasons for the admissibility of complaints accounted for nearly 30%.

New marketing methods love trouble

Last year, 1 complaints TV shopping, while only 2004, the formation of a huge contrast between the 451." City Administration of industry and Commerce 12315 complaints center director Jia told reporters. She said that the main problem of TV direct complaints reflect, is a commercial advertising effect is greatly reduced as if it were raining flowers, two, is remote shopping has become problem. There are TV sales orders and sales to different companies, goods problems after consumers do not know who to solve mutually making excuses.

In addition, online shopping is also a new hot spot last year, due to the majority of operators in the field, the industry and commerce departments to deal with the greater difficulty of complaints.

Last year, the credit service complaints 148, an increase of 13.8 times over the previous year. Some companies claim to be able to mortgage loans, in fact, is a personal credit card, and then use the credit card overdraft function to obtain money, as well as the use of the form of contract fraud service charges. These companies are mostly natural persons to invest in the establishment of a limited liability company, often fled the volume of consumer complaints without door.

Mobile phone, consumer card dispute increased

Last year, the volume of complaints is still the largest consumer electronics products, including mobile phone complaints for many years ranked first." Jia Yingchi said, in addition to the common problem of quality, customer service, mobile phone complaints also reflect a new problem: the operator does not provide the maintenance certificate or after replacing the new machine to machine the first day still sold as "three pack" starting period, some businesses use consumer of three packs of the provisions do not understand the loophole. A smell of furniture is the main problem of furniture complaints, fitness center, beauty salons, car washing, milk and other service establishments, often in the membership system, integral system of sale of consumer card promotion, but can not do business, halfway back card fled with money, bring a loss to consumers.

Nearly 30% complaints can not be resolved

Last year, the total number of complaints for 27.5% of the total complaints can not be resolved and consumers can not solve their own complaints can not be resolved by a total of 9002. In other words, nearly 30% complaints because consumers can not solve the problem." Jia Yingchi said this figure very sorry, she said, because consumers can not cause the travel had 1237 complaints, leaving no one answered the phone has 961, consumers can not produce proof of purchase and can not prove that the 327 sources of goods. "We need to contact the parties to resolve the complaint, but no one answered the phone." In this regard, Jia Yingchi remind consumers to purchase goods or services must certificate and invoice, in accordance with the instructions, disputes, to preserve the evidence again as soon as possible and relevant departments, the complaint must leave real name and telephone, be violated within one year of complaints in their own rights.

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