The Consumer Protection Commission disclosed five complaints hot difficult to perform three packs of IT products

According to the Consumer Protection Commission data show that the digital product maintenance difficult, the decoration business sale price fraud, consumer card deserted, TV direct sales, wedding wedding scene more in name than in reality strikes and other five industries is hot complaints last year. For these hot spots, the relevant departments will introduce a series of measures. Mobile phones, computers, digital cameras and other IT products are becoming faster and faster, followed by a high rate of complaints, IT product complaints last year, the Consumer Protection Committee complaints top, accounting for 11.5% of the total complaints. Barriers many operators do not meet the "three" obligations, and because IT products of high technological content, the serious information asymmetry of operators and consumers, the quality problems, manufacturers can only say. In this regard, the Municipal Trade and Industry Bureau will be introduced this year, 3, during the introduction of mobile phones, computer contract model text, will effectively prevent operators from escaping the responsibility of the three packs of.

Think of all the stores closed overnight, up to four stores have been closed...... Last year, tens of thousands of consumers in the hands of consumer cards, prepaid cards suddenly became a bad check, prepaid consumer card complaints become a big problem facing the consumer protection committee last year. It is reported that the last card consumer complaints up to 5705, most of the complaints still unresolved.

TV direct sales, Internet sales in recent years more and more fire, but because of the lack of relevant laws, in this virtual trading platform is very risky, many consumers spend money only to find goods and advertising more in name than in reality. Consumer disputes in this field has become a new hot spot of complaints.

Family decoration has been a hot spot for several years, in addition to the decoration Jerry, delay the schedule, some decoration companies are still on the material price fraud consumers. Decoration company to offer low prices to attract consumers, then increasing the project in the renovation process, mantianyaojia. Trade and Industry Bureau will be introduced this year, 15 ~ (3) during the renovation contract model text, so that consumers avoid falling into the trap of decoration.

Last year's "no spring" although not many married people, but there are hundreds of people in the wedding day suffered a wedding fudge, booking car can change, pick up time delay...... This year there will be more than 100 thousand couples into the marriage hall. Hot spots for the wedding company complaints, the trade and Industry Bureau will be 3 ~ 15 during the introduction of the wedding service contract model text, put an end to the wedding service overlord clause".

A: IT products to fulfill the "three packs of" why is it so difficult?

Accountability case: Kejian OEM mobile phone repair difficult

Last March 1st, Mr. Zhu purchased a 1360 yuan Kejian K616 mobile phone models in a mall. Six months later, the phone for no reason to crash, flashing flashing lights, although there is no ring bell. Mobile phone in the picture, the picture was staggered distribution. Since the product is still in the warranty period of one year, Mr. Zhu Jian Jian special maintenance department to make maintenance requests, but the maintenance staff to do not now produce such a phone on the grounds of refusing free maintenance. Mr. Zhu consult other maintenance points, get the answer is still not free maintenance, can only pay maintenance.

Clearly in the three package validity period, why not free repair? Kejian mobile phone maintenance department official in an interview with Post reporters explained, "this is the mobile phone OEM machine, manufacturers have no production of this mobile phone. Maintenance department can only charge maintenance.

Since the name of Kejian brand, OEM sales maintenance without three package guarantee? Post reporter face questioning, the maintenance staff of the Department is to shirk this responsibility: "now is our maintenance department with the dealer's address, so consumers have a problem to find us, but we do not have the obligation of maintenance."

Now, many domestic mobile phones are OEM production, then OEM quality problems, brand manufacturers can shirk the responsibility of three packs? In this regard, the quality inspection experts said, OEM mobile phone in the quality control on the existence of a large loophole, the maintenance problem is very prominent. In this regard, the information industry department in conjunction with the State Administration for Industry and commerce last year on the market of mobile phone OEM launched a purge action, and issued a "certificate of telecommunications equipment supervision and management measures".

Complaint analysis: manufacturers commitment should be strict in the "three packs"

According to statistics, in 2005, Shanghai City Consumer Protection Committee received a total of 6904 complaints about mobile phones, computers, MP3, digital cameras and other IT products, accounting for 11.5% of the total number of complaints, topped the list of complaints. Most of the complaints are caused by the failure of the operator to fulfill the relevant "Three Guarantees".

It is reported that, as early as 2001, the state formulated and announced the mobile phone three packs of provisions, in 2002 to develop and publish the computer, the provisions of the three packs. However, due to the high content of IT products, operators and consumers of information asymmetry serious, product quality can only be calculated by the manufacturers. In this regard, the Consumer Protection Committee once again called, IT producers, sellers, maintenance should be strictly in accordance with the provisions of the three packs, or to make a commitment in strict accordance with the provisions of the three package, strengthen self-discipline, integrity management.