The new DELL customer service IT service teamed up with Google to expand the source of income

The world's largest computer maker DELL plans to use Google's Google Earth Pro software, the introduction of new, more transparent IT service project. In order to get more sales revenue and expand the profit channel, DELL has long sought to improve the quality of its brand computer service. DELL said the day before, it will use Google's map search technology, the launch of a new IT service project.

DELL's upcoming this is known as the "Platinum" (Platinum Plus) IT service through 3D Google Earth Pro Google map software, the user experience is how to carry out real-time DELL technical service and technical response to the global users.

In order to strengthen the service quality of customer service, DELL added more IT service employees, and the establishment of a special customer tracking service center, in the past few years, DELL's investment in this area exceeded $two hundred million. DELL customer service service department vice president Steve Meyer said, "the service of DELL's upcoming, will enable DELL company for medium and large enterprise customer service service becomes more convenient and easy."

As a new service system instead of the traditional voice telephone dialing system, the user can through the computer screen, make DELL company to help information about how to be DELL's response, even DELL company sent the maintenance group details, the user can see clearly. The vice president said: "we removed the past in the service area of the mystery, which is a typical example of our improvement of basic services."

Recently, DELL and Google company very close contact. Earlier this month, DELL company and Google company reached an agreement: DELL offers a number of customized server products to the Google company, the products sold by the company to the Google user group. In the previous May, Google said that the future will be bundled with DELL's PC software part of the company's Google sales.