The user does not accept the return of DELL scheme has signed authorization procedure

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The day before yesterday evening, DELL released some of the network media to deal with the core of the new program of events, commitment to change the core of the notebook users return. Yesterday, some consumers said they do not accept the return program. Some consumers in Shanghai formally signed a lawsuit with the attorney, with the drafting of the indictment, the prosecution intends to prosecute DELL.

The day before yesterday evening, DELL for the core laptop a new solution. DELL said it would be in the spirit of "customer first" principle, one by one to solve customer problems, commitment to return to the core notebook.

However, DELL did not announce the specific return procedures.

According to some users reflect, first of all to wait for DELL staff contact with the user, and then the user and the staff agreed to take the computer back to DELL, and related identification. The user will then send the invoice to DELL, after about 20 days later, DELL will refund to the user.

Yesterday, the reporter contacted the public relations department of DELL, but did not get a response and instructions.

Last night, Shanghai, part of the consumer and attorney Ma Jianrong formally signed a lawsuit, including individual users and business users. Individual users entrust a lawyer directly to the court to sue DELL, asked DELL to bear the legal responsibility, back pay; enterprise users lawyer DELL first to send a lawyer's letter, as the case to determine the subsequent litigation matters. Ma Jianrong introduction, the user has been asked to join the action to protect the rights of DELL.

Beijing users, said Mr. Wang, will not choose the new DELL return program. He said: we ask for a public apology and a refund, Beijing users have been basically linked to a good lawyer, as part of the user in the field trip, a few days later, to the court." Jilin users Mr. Sun said, to solve the court. In the notebook network community friends will not accept the return of the user's program in the voting statistics, 76 people choose not to accept, no choice to accept.

Consumers say no product certification"

Due to the existence of serious fraud DELL, DELL XPS1210 laptop users Mr. Sun yesterday through the laptop network community, the friends will recruit acting lawyer. He told reporters that DELL provided to his XPS1210 laptop in addition to inconsistent with the order requirements, there is no product certification.

Mr. Sun said: "given that DELL is still not for its" serious fraud "and" rude attitude "to put forward any solutions, DELL XPS1210 users to prepare formal charges against DELL by legal means." Yesterday, he formally recruited lawyers, ready to sign a letter of authorization, and made a request for a written apology and other litigation claims DELL.

For the lack of product certification, the reporter contacted the public relations department of DELL, but did not get the relevant explanation and description.