China Mobile 3, 15 to start the implementation of new customer access service agreement

[eNet] China Mobile Silicon Valley Power News said recently that the revised discussion of the Ministry of information industry, China Consumer Association, Chinese Academy of Social Sciences and other experts and scholars and representatives of consumers and pilot Mobile Corporation in Jiangxi, will begin implementation of the new customer network service agreement in March 15th this year.

On the basis of the "contract law", "Telecommunications Regulations" and "telecommunications service standards", the China Mobile customer access service agreement has five main characteristics: one is the fairness, and the other is not to cancel the. The abolition of the Mobile Corporation with the provisions of "unilateral interpretation right clause; clear a network expansion, adjust and upgrade the software, services, and tariff changes, Party A has the obligation to advance notice or notice. Two is clear, clear customer equity. Including the customer's right to choose, the right to know, clear the obligation to inform the Mobile Corporation, inform the time limit, the liability for damages. Three is the responsibility to increase the content of the basic service commitment. The obligations of the customer will be simplified to 4, and Mobile Corporation obligations increased to 13. Basic service commitments reached 18, reflecting the concept of full service for users. Four is human oriented, customer oriented. The new agreement has added a "friendly tip", reflecting the concept of respect for customer service. Five is the perception of the use of customer language. Modify the agreement of the professional strong expression, will be converted to some professional and technical indicators for customer perception index for testing, so that the content and format of the agreement closer to consumers, easy to understand and feel the customer. China Mobile hopes that through the introduction of the service agreement, to further strengthen the system support capabilities, to provide customers with high quality services.

In view of the previous professional contract in the network of strong expression, the new model will be a number of professional and technical indicators into the customer's perception of indicators for testing and easy to understand and feel. Telecommunications users access to the contract has been the focus of attention of consumers, has repeatedly been criticized by the Chinese consumers association.

It is reported that the contract in Jiangxi mobile first pilot, Ministry of information industry are also recognized, therefore, China Mobile is expected after the implementation of other operators will continue to take the new format of the contract. In addition to the user network service contract, the operators are also on the other overlord contract to clean up, a telecommunications card balance refund and other provisions of the king reacted strongly to the user after China Mobile and China Unicom China has made it clear that to solve, and has introduced measures.