Customer service complaints were long DELL finally upgrade warranty

EST on April 4th (Beijing time April 5th), according to the latest overseas news, after the harsh criticism from outside the service to their consumers and the warranty period for several months, DELL has finally decided to extend their warranty period.

DELL said on Monday that it has expanded its Inspiron notebook series to a limited period of only 90 days to a maximum of 1 years. The warranty period will not be charged additional fees.

The headquarters is located in Dezhou Round Rock personal computer giant in an official statement, the purpose is to provide their own warranty service to bring continuity, will involve DELL Dimension desktop personal computer and Inspiron series notebook computer series.

DELL also said it would use Intel's dual core processor in its high-end personal computer system. DELL has already used Intel's dual core processor in its Inspiron E1705/E1505 laptop and the Dimension 5150 desktop.

The DELL company limited warranty period of the expansion of the industry is the result of the company's poor consumer service quality complaints. Industry observers, consumers, as well as some corporate executives are accused of DELL's consumer services, and that the company's customer service quality problems.

DELL's move will also allow personal computer services to remain at the same level as Hewlett-Packard Co and Lenovo Inc.

Some time ago, the industry is widely regarded as the 90 day of the limited warranty period of the general problem of DELL, is a way to shirk the responsibility of consumer service behavior.