Lighting appliance brand WeChat public platform construction program (two)

Four, micro member - Electronic membership card

Micro member function can collect membership information to establish the business consumer database, and facilitate management, so as to provide exclusive services to members. Only a micro electronic membership card can be all promotions, membership services such as information directly displayed on the micro member page, consumers can directly through their membership card to check their scores, can enjoy the preferential services, etc.. Lighting design

The businesses are already online users attracted to the line for the two time consumption, directly promote the turnover of business promotion, consumers to shop consumption only to come up with a mobile phone to show their own micro membership card, you can enjoy preferential services, without carrying a plurality of entity card trouble, convenient for customers, but also to enhance the quality of service. To enhance the consumer to business service satisfaction, but also reduce the production cost of the entity card and information transmission cost for businesses.

Five, micro customer service - man on duty, a key dialing

Micro customer service is a collection of text, voice, text links, direct telephone, geographic location and other forms of intelligent customer service, with the artificial customer service for the user to improve the overall advisory service. For some common problems, the establishment of a common knowledge base, the user clicks or send the corresponding keywords can be the first time to get the appropriate answers and help. At the same time, WeChat customer service can access business Haiyun platform of intelligent customer service system, convenient for users to directly on the WeChat platform for consultation, customer service and communication.

A key dialing function to integrate WeChat and contact together, through the implantation of the mobile portal, the customer can simply press a direct call, no longer need to memorize the phone number. Customers in need of emergency relief and meet the real-time fault, call the customer service phone is a very simple thing, no longer remember the phone number and worry, you don't need to get complaints or not timely to solve customer problems and have a headache, one touch dial will help you fix.